Category:
Are you a fit?
A great Call Agent should be excellent at and willing to listen, as they must regularly listen and emphasize with a patient to show they care about their problems and are working to resolve them. Strong Call Agent candidates are also able to handle pressure well, as they may have to handle patients who are frustrated and/or not feeling well. It’s important for Call Agents to have positive attitudes to make patients feel better by the end of each conversation. Efficiency and speed are also valued in the call center setting.
Description
Typical Job Duties:
- Take patient calls and record accurate messages, schedule appointments or address queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Update patient accounts with contact information, preferences, or other information
- Collaborate with other call agents to improve customer service
- Help to train new employees
Typical Qualifications:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills, including familiarity with complex phone systems
- In-depth knowledge of a messaging and scheduling guidelines
Pay Ranges
Base Hourly:
$18 per hour
Annual:
$37000 – $29000
Education & Experience
High school diploma or equivalent
Entry level opportunity