Patient Service Specialist – Admitting

Job Summary:
Greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff.

Essential Functions:

1. Greet patients and visitors in a prompt, courteous, and helpful manner.
2. Check in patients, verify and update necessary information in the medical record. Input pertinent demographics, insurance information, and appointment data into automated appointment system, electronic health record and on patient processing documents as needed.
3. Determine, inform, and collect appropriate visit fees. Validate patient visits, document and certify payments, and balance the cash drawers.
4. Obtain referrals if needed for coordination of insurance benefits.
5. Refer patients to the Credit or Business Office for clarification of insurance coverage as needed.
6. Observe waiting areas and reassure patients awaiting service for lengthy periods of time. Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
7. Distribute and/or assist patient in completion of forms.
8. Answer telephones promptly and courteously, identifying yourself to callers.

Required Knowledge, Skills, Abilities: 

1. Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
2. Ability to communicate clearly, professionally, and courteously.  Ability to read, understand, and follow oral and written instruction.
3. Ability to work in a fast paced environment, while keeping close attention to accuracy.
4. Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.
5. Must be detail-oriented and have the ability to prioritize a variety of tasks, multitask.
6. Must be able to work independently and as a team participant.